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Membership agreement

The terms and conditions of the Live Well Membership Agreement consist of these terms and conditions and the Live Well Member Guidelines which are the standard terms of our agreement with you.

Leisure Services and Facilities

You may use the Leisure Services and Facilities described in the Live Well Member Guidelines.

The Leisure Services and Facilities may vary from time to time where additional leisure services or facilities are made available, or where we withdraw leisure services or facilities.

Where the availability of Leisure Services or Facilities is significantly reduced, you may end this agreement.

We may end this agreement if a change in the law or regulations or Government policy means that we are not able to continue to provide any of the Leisure Services and Facilities.

Most Leisure Services and Facilities shall be available to you at no additional charge however special Leisure Services and Facilities (e.g. specialised training or tutoring) and any Leisure Services and Facilities not described in the Live Well Member Guidelines may be subject to an additional charge.

Membership fees

In the case of fully paid memberships, you shall pay the first year's membership fees at the time of applying for membership. This payment is non-refundable.

In the case of monthly membership, you shall pay the first month's Membership Fees at the time of applying for membership.

All subsequent payments shall be made as Direct Debit Payments. You shall pay the Membership Fees even if you do not use the Leisure Services and Facilities.

Changes in fees

The Membership Fees on the application form are shown at current rates but we may vary the Membership Fees by giving you 30 days notice in writing of such variation.

If we increase the Membership Fees payable by you, you may end this agreement by giving us notice in writing.

Period of membership

Your membership shall begin on the day you complete your application.

You may end the agreement at any time by notifying us in writing to bury.leisure@bury.gov.uk.

Please note a lead time of up to 20 days will be required to stop the next payment from being collected. You will be notified in writing that your membership has been cancelled and the exact date it will end.

Membership card and activity bookings

You shall be issued with a Membership Entry Access of choice, which you must look after and produce when you visit one of the Leisure Centres.

All activities should be booked in advance either online or through the kiosks in the centre. Entry to the centre will be allowed tapping your card or wrist band on the access devices in the centres.

Your membership is personal and not transferable so only you can use your Membership Card and Activity Ticket.

If you lose, destroy or damage your Membership Entry Access item, a fee shall apply for the issue of a replacement Membership Entry Access.

Notices

Any notice you give to Bury MBC must be in writing via email to bury.leisure@bury.gov.uk

DATA PROTECTION NOTICE - HOW WE USE YOUR INFORMATION

We will use any information you give to us to provide the Leisure Services and Facilities to you, manage your membership (including your account and any debts), carry out marketing or market research (unless you have opted out) and on an anonymous basis for monitoring diversity and usage of the Leisure Services and Facilities.

Our right to end this agreement

We may end this agreement with immediate effect if you break any terms and conditions of this agreement. Furthermore, you shall pay any outstanding portion of your membership fees due, up to and including the date that the agreement ends, and where this is prior to the expiry of the Minimum Period. All outstanding Membership Fees due until the scheduled date of expiry.

Liability

You must pay our reasonable costs and losses that arise due to you breaking this agreement.

We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or to any extent not permitted by law.

We shall not be liable to you for any indirect losses arising out of, or in connection with this Membership Agreement or any losses in excess of £100,000.

What's included in my membership?

Live Well Memberships

Gym induction, personal programme (plus updates if required), swimming, Aqua aerobics, instructor led studio classes , racquets sports, (see section on court bookings), virtual studio classes and any available fitness technology.

Swim Only Membership

Access to swimming at any Bury Leisure Facility. Does not include Aqua Aerobics classes.

Gym Only

Access to gyms at all any Bury Leisure Facility.

Comfort and wellbeing during exercise

Suitable attire and training shoes must be worn at all times.

Always bring a towel.

Drink water during your exercise session to avoid dehydration.

Water coolers are provided in or near the studios and gyms for your comfort (please note you will need to bring a water bottle as cups are not available at water coolers).

Gym

If you would like to use the gym facilities, you will need to attend an induction session with an instructor before being allowed to use the facilities unsupervised. This session must be pre-booked.

You will be required to accept a health commitment statement prior to commencing your induction.

If you are unsure at any time of how to use a piece of equipment please ask a fitness instructor to show you.

Always follow your gym programme and complete a warm-up to begin with and a cool-down at the end of your session. If you have any queries regarding your gym programme please speak to a gym instructor.

In the interest of hygiene please wipe down any equipment after you have used it.

Fitness Classes (Castle Leisure Centre only)

A variety of fitness classes are offered. Please see our studio timetable for full details of what is available.

Suitable attire and training shoes must be worn at all times (see 'comfort and wellbeing' section above).

Lockers

You should always use the lockers provided.

Please check which coin is required at the centre you wish to use.

Lockers are only to be used for the duration of your visit. Items left overnight will be removed on the following day and treated as lost property (for details please ask to see our lost property procedure).

Court Bookings ( Castle Leisure Centres only)

Court bookings can be made up to 7 days in advance online.

Please note that your court time includes a changeover/set-up time.

If you do not use a pre-booked court we may charge you a 'no show fee' which will be charged at the current full cost of the facility booked.

Behaviour

All users of the centre(s) shall comply with all reasonable instructions and requests made by any officer in charge at a centre in respect of the use of the centre's facilities and equipment.

For the comfort of other guests mobile phones must not be used in any activity areas of the building.

Use of image recording equipment - cameras, mobile phones, camcorders etc

Bury Council requires that any recording of images in the leisure centres must be authorised by the Duty Manager.

Please ask to see our policy with regard to image recording.

Health and Safety

For reasons of health and safety we request that you contact a team member to inform them of any change of emergency contact numbers.

Please inform the Gym Instructor of any changes to medical conditions. Please inform a Gym Instructor if you feel unwell during your training session.

In the interest of your health and safety the leisure centre Duty Managers have the right, acting reasonably, to refuse your admission to the leisure centres or restrict your use of the facilities if your presence could result in a health and safety risk to you or anybody else.

If you have any special needs, disability or any health related problems or contagious diseases we require that you disclose this to the Council or the Centre Manager prior to use of a centre's facilities. The Council reserves the right to refuse admission to a centre's facilities to safeguard the health and safety of yourself and other users of the centre.

Please contact a Gym Instructor before using free weights in the gym.

Food and hot drinks must not be taken into any of the activity areas in the centres.

Parking

Castle Leisure Centre

If you use Castle Leisure Centre between 8am and 6pm you will need to pay for parking. However, up to a maximum of one hour can be refunded to you at the Castle Leisure Centre reception.

You need to pay and display but you also need to collect an extra ticket to claim your refund. You can do this by pressing the yellow button before you put your money in the machine and then pressing the green button. This will produce two tickets, one for your car windscreen and another ticket that you can take to reception to claim a refund. Please ensure you take the ticket marked refund to reception.

Car parking is at the rear of the centre only.

Ramsbottom Pool and Fitness Centre

Please note you do not need to pay for parking at Ramsbottom Pool and Fitness Centre.